Last updated: 01 August 2026
Appointments at HEXIE Beauty are reserved specifically for each client. This policy explains what happens if you need to cancel or reschedule your appointment, arrive late or do not attend.
By booking an appointment with HEXIE Beauty, you agree to the terms below.
Cancellation & Rescheduling
If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice before the scheduled appointment start time.
- 24 hours or more: no cancellation charge applies.
- Less than 24 hours: a charge of 50% of the booked appointment price applies.
Moving an appointment to another date or time is considered a rescheduling request and is subject to the same notice period.
Cancellation charges are applied reasonably and in accordance with applicable consumer law, taking into account the circumstances of the cancellation and any loss associated with the reserved appointment time.
Missed Appointments & No-Shows
If you do not attend your appointment and no cancellation or rescheduling request has been received before the appointment, this will be treated as a no-show.
A no-show is subject to a charge of 100% of the booked appointment price.
Please contact HEXIE Beauty as soon as possible if you know that you will be unable to attend.
Late Arrivals
Please arrive at the time confirmed in your booking. Appointments are scheduled individually and arriving late may reduce the amount of treatment time available.
If you arrive late but there is still sufficient time to carry out your treatment safely and appropriately, the treatment may be shortened. The full booked appointment price will still apply.
If you arrive 15 minutes or more after your scheduled appointment time, or there is no longer sufficient time to carry out the treatment safely and appropriately, your appointment may need to be cancelled.
If the appointment is cancelled because of your late arrival, a charge of 100% of the booked appointment price applies.
How to Cancel or Reschedule
Where available, you may use the options provided with your booking confirmation to manage your appointment.
You can also contact HEXIE Beauty through the website chat or by sending a private message through an official HEXIE Beauty social media account.
If you have already established contact with HEXIE Beauty through WhatsApp or SMS, you may continue using that existing conversation.
The amount of notice provided is determined by the time your cancellation or rescheduling request is received by HEXIE Beauty.
Illness & Unexpected Circumstances
If illness or an unexpected circumstance means you may be unable to attend, please contact HEXIE Beauty as soon as possible rather than waiting until your appointment time.
The cancellation terms may still apply. Where appropriate, exceptional circumstances may be considered individually.
If something has changed that could affect whether your treatment is suitable, please inform HEXIE Beauty before attending.
Advance Payments & Cancellation Charges
If your appointment has already been paid for, any applicable cancellation or no-show charge may be deducted from the amount paid and any remaining balance refunded where applicable.
If the appointment has not been paid for in full, any applicable cancellation or no-show charge remains payable.
If HEXIE Beauty Needs to Change Your Appointment
On rare occasions, HEXIE Beauty may need to change, reschedule or cancel an appointment. If this happens, you will be contacted as soon as reasonably possible.
No cancellation charge will apply where HEXIE Beauty cancels your appointment. Any payment made specifically for the affected appointment will be transferred to a new appointment or refunded as appropriate.
Treatment Suitability
Booking an appointment does not guarantee that treatment will be carried out. Treatment may be adapted, postponed or declined where it is not considered suitable or appropriate following consultation or assessment.
Please provide complete and accurate information through your Client Consultation & Consent Form and inform HEXIE Beauty of any relevant changes before your appointment.
Questions About This Policy
If you are unsure how this policy applies to your appointment, please contact HEXIE Beauty before booking or before making a change to an existing appointment.
For new enquiries, use the website chat or an official HEXIE Beauty social media account. If contact has already been established through WhatsApp or SMS, you may continue using that conversation.
Your Consumer Rights
Nothing in this policy limits or excludes any rights you may have under applicable consumer law.