Shipping and Delivery Policy

Last updated: 1 August 2026

This policy explains how HEXIE Beauty Limited delivers appointment confirmations, digital content and physical products.

1. Current availability

HEXIE Beauty currently offers clinic appointment services.

Appointment services are not physically shipped.

Physical skincare delivery and digital products may be introduced in the future. The relevant sections below will apply once those products become available and will operate alongside the delivery information displayed before checkout.

2. Appointment confirmations

Booking confirmations, reminders and appointment communications are provided electronically using the information submitted during booking.

They may be sent through email, Shopify, BookX, Fresha, WhatsApp or another agreed communication method.

No shipping charge applies to appointment services.

You are responsible for supplying accurate contact information and checking the date, time, location, treatment and price shown in your confirmation.

3. Digital delivery

Digital products, downloadable guides and online materials are not physically shipped.

They may be delivered through:

• email;
• a secure download link;
• a customer account;
• a digital-delivery platform; or
• another method displayed before purchase.

You are responsible for providing an accurate email address, checking junk or spam folders, retaining your purchase confirmation, using a compatible device and downloading or saving content where instructed.

Please contact admin@hexiebeauty.co.uk if expected digital access has not arrived within the timeframe stated at checkout or in the order confirmation.

4. Physical-product delivery

When skincare or retail products become available, the available delivery methods, charges and estimated delivery times for your address will be displayed during checkout before payment.

Availability may depend on delivery destination, parcel size and weight, courier coverage, order value, product restrictions and service availability.

5. Order processing

Physical-product orders will be processed on business days, excluding weekends and public holidays.

The applicable processing estimate will be displayed on the product page, during checkout or in the order confirmation.

Processing time is separate from courier transit time.

Orders may take longer during product launches, holidays, unusually busy periods, severe weather, courier disruption or circumstances outside reasonable control.

6. Delivery estimates

Delivery dates and times are estimates unless a guaranteed service is expressly offered and confirmed.

Delays may be caused by courier operations, weather, traffic, industrial action, customs, incorrect address information, access problems or another matter outside reasonable control.

HEXIE Beauty will take reasonable steps to assist where a material delay occurs and will provide any remedy required by law.

7. Delivery address

You are responsible for providing a complete and accurate delivery address.

Please contact HEXIE Beauty immediately if an address needs to be changed. An address cannot always be amended after processing or dispatch has begun.

Reasonable additional costs caused by incorrect or incomplete address information may be charged where legally permitted.

8. Tracking

Where tracking is available, information will normally be sent to the email address or other contact supplied with the order.

Courier tracking updates may not appear immediately after dispatch.

9. Delivery instructions, safe places and neighbours

Where you ask a courier to leave a parcel in a safe place, with a neighbour or according to another delivery instruction, responsibility may pass in accordance with applicable law once the parcel is delivered as authorised.

Please choose a secure delivery option suitable for the value and nature of the order.

10. Failed, refused or uncollected delivery

Where delivery is unsuccessful, the courier may attempt redelivery, leave collection instructions, use an agreed safe place, deliver to a neighbour where permitted or return the parcel.

Where an order is returned because it was refused, not collected or incorrectly addressed, reasonable additional delivery costs may be deducted or charged before redelivery or refund where legally permitted.

This will not apply where the failure was caused by HEXIE Beauty or the courier.

11. Lost, damaged, delayed or incomplete orders

Please contact admin@hexiebeauty.co.uk promptly if:

• a parcel has not arrived after the estimated period;
• tracking states that it was delivered but it cannot be located;
• an item arrives damaged;
• an item is missing; or
• the wrong item is supplied.

Please provide your full name, order number, delivery address, details of the problem and photographs where relevant.

HEXIE Beauty may need to investigate with the courier before providing a replacement or refund. Your statutory rights are not affected.

12. Risk and ownership

Responsibility for physical goods passes in accordance with applicable consumer law, normally when the goods come into your physical possession or the possession of a person identified by you to receive them.

Ownership normally passes once full payment has been received.

13. International delivery

International delivery will be available only where expressly shown during checkout.

Where offered, the recipient may be responsible for import duties, customs charges, local taxes and local handling charges unless checkout expressly states otherwise.

International deliveries may be delayed by customs.

You are responsible for checking whether a product may lawfully be imported into the destination country.

14. Returns

Returns are governed by the Return and Refund Policy.

Do not send products to the registered office or clinic unless HEXIE Beauty has provided written return instructions and the correct return address.

15. Contact

HEXIE Beauty Limited
Registered office: 9 Newbank Chase, Chadderton, Oldham, OL9 0LE
Registered in England and Wales
Company number: 15016177
Email: admin@hexiebeauty.co.uk
Website: hexiebeauty.co.uk

The registered office is not a product-return address unless HEXIE Beauty expressly confirms otherwise in writing.