Shipping policy

Last updated: 01 August 2026

This Shipping Policy applies to physical products purchased from HEXIE Beauty through the online store.

Treatment appointments, consultations and digital products supplied electronically are not physically shipped.

Where We Deliver

Available delivery destinations will be shown at checkout.

If a delivery option is not available for your address at checkout, HEXIE Beauty is not currently offering standard online delivery to that destination.

Delivery Charges

Applicable delivery charges will be displayed before checkout is completed.

Delivery costs may vary according to destination, order value, parcel size, delivery method or other relevant factors.

Processing & Dispatch

Orders are processed as soon as reasonably practicable.

Estimated dispatch or delivery information shown on the website, at checkout or in an order confirmation is an estimate unless expressly stated otherwise.

If a different delivery period has not been agreed, orders will be delivered within the period required by applicable consumer law.

Order Information

After placing an order, you should receive confirmation through the contact information or account details associated with your order.

Please check that your name, delivery address and order information are correct.

If you identify an error, contact HEXIE Beauty promptly. An address may not be capable of being changed after an order has been dispatched.

Delivery Address

You are responsible for providing a complete and accurate delivery address.

HEXIE Beauty is not responsible for delays or failed delivery caused solely by inaccurate or incomplete information supplied by the customer, although reasonable assistance will be provided where possible.

Delivery Times

Delivery estimates may be affected by courier delays, weather, seasonal demand, public holidays, transport disruption or circumstances outside HEXIE Beauty's reasonable control.

If a significant known delay affects your order, reasonable steps will be taken to provide an update where possible.

Tracking

Where tracking is available for the delivery method used, tracking information may be provided after dispatch.

Delivery of Your Order

Responsibility for goods passes in accordance with applicable consumer law when they are delivered to you or to another person identified by you to receive them, subject to any legally applicable exception.

Missing Parcels

If your order has not arrived within the expected delivery period, contact HEXIE Beauty so the delivery can be investigated.

Where necessary, HEXIE Beauty may contact the delivery provider and ask you to confirm relevant delivery information.

Parcels Marked as Delivered

If tracking shows a parcel as delivered but you cannot locate it, please check any safe place, reception area or other delivery location and ask other members of the household or building where appropriate.

If the parcel remains missing, contact HEXIE Beauty as soon as reasonably possible.

Damaged Parcels

If an order arrives visibly damaged, retain the product and packaging where possible and contact HEXIE Beauty promptly.

Photographs of the parcel, packaging and affected products may be requested.

Incorrect Items

If you receive an incorrect item or an item is missing, contact HEXIE Beauty with your order details so the issue can be reviewed.

Failed or Returned Deliveries

If a parcel is returned because delivery could not be completed, HEXIE Beauty will contact you where reasonably possible.

Where failed delivery resulted from incorrect information provided by the customer or failure to collect or accept a parcel, a reasonable additional delivery charge may apply before resending.

This does not affect your statutory rights.

International Delivery

If international delivery is offered, availability and applicable charges will be displayed at checkout.

International purchases may be subject to import taxes, duties, customs charges or local restrictions depending on the destination and applicable law.

Returns

Returns and refunds are governed by the HEXIE Beauty Return & Refund Policy.

Please contact HEXIE Beauty before sending a return so that appropriate return instructions can be provided.

Contact About Delivery

For a new order or delivery enquiry, use the website chat or send a private message through an official HEXIE Beauty social-media account.

If you already have an established WhatsApp or SMS conversation with HEXIE Beauty, you may continue using that conversation.