Contact information

Last updated: October 2026

This page explains the preferred ways to contact HEXIE Beauty for appointments, skincare orders, The Skin Decoded Method™ and private client matters. HEXIE Beauty is a private, appointment-only business, so contact and collection arrangements are managed in advance.

Business and registered office details

HEXIE BEAUTY LIMITED
Trading as HEXIE Beauty
Company number: 15016177
Registered in England and Wales
Registered office: 9 Newbank Chase, Chadderton, Oldham, OL9 0LE, United Kingdom

The registered office is for statutory and formal correspondence. It is not the London clinic, a walk-in address, a skincare collection point or an automatic returns address.

Official website: hexiebeauty.co.uk. For appointment information, policies and the built-in contact options, visit Client Care.

How to get in touch

Website chat: Use the chat feature where available on the HEXIE Beauty website.

Client Care contact facility: Visit Client Care and choose Contact HEXIE Beauty to access the on-page contact options or message form.

Official social accounts: Send a private message using an official HEXIE Beauty account. Instagram: @hexie.beauty. Other current social links, including Facebook and TikTok where available, should be accessed through the official website.

Please include your order number or booking reference where relevant. Do not send payment card numbers or detailed health information through public social-media comments.

Appointments, consultation and clinic visits

For appointment changes, use the option in your booking confirmation where available, or an established contact method. The standard policy requests at least 24 hours' notice for cancellations or changes, with possible charges for late cancellation, missed appointments or lateness. For full information about preparation, consultation, consent, cancellation, safety, results and aftercare, see Client Care.

The London clinic operates by confirmed appointment only and does not accept walk-ins. Full arrival instructions are supplied to confirmed clients. Do not attend the registered office for treatment, enquiries or collection. If you require accessibility or arrival adjustments, contact HEXIE Beauty in advance.

Skincare delivery, clinic collection and returns

For delivery, parcel tracking, damaged products, skincare order queries or a refund, use the website chat, Client Care contact facility or an authorised private conversation. Include the order reference and brief details of the concern.

Skincare collection is free when selected and paid for online, but a collection time must be agreed in advance. There are no walk-in collections. If a skincare return is appropriate, a return address and the practical instructions will be provided after communication. Do not send returns to the registered office or clinic without instructions.

See the Shipping Policy for delivery details and the Return and Refund Policy for cancellation and consumer rights.

The Skin Decoded Method™ and private enquiries

For purchased Method access, the private portal, Google Forms, file uploads, personalised review questions or check-in queries, use an authorised private contact route. Where you already have an established SMS or WhatsApp conversation, you may continue it.

For privacy requests or formal concerns, clearly identify the type of enquiry. HEXIE Beauty may request proportionate identity verification before disclosing private account, treatment or Method information. The registered office may also be used for formal written correspondence, but is not a place to attend in person.

Please refer to the Privacy Policy and Legal Notice for additional information.

Urgent symptoms and medical emergencies

HEXIE Beauty is not an emergency medical service. If you experience an urgent medical problem, severe reaction or emergency, seek appropriate medical assessment or emergency assistance. Do not wait for a reply through website chat, messaging or social media. The treatment-specific preparation and aftercare guidance is available in Client Care.