Terms of service
Last updated: October 2026
These Terms of Service apply to visits to the HEXIE Beauty website, purchases of skincare or digital content, treatment and Clinic Consultation bookings, and use of associated private services. The website is operated by HEXIE BEAUTY LIMITED, trading as HEXIE Beauty. By placing an order or booking, you enter into the relevant agreement subject to the terms properly provided for that transaction and your statutory rights.
Appointments, consultation and consent, cancellation and lateness, safety, results and aftercare are explained further in Client Care. The Return and Refund Policy, Privacy Policy and Shipping Policy provide additional information and form part of the wider customer information available on the site.
On this page
- Business identity, website and scope of services
- Orders, contract formation, prices and payment
- Treatment appointments, eligibility and consultation
- Cancellations, lateness and changes to appointments
- Treatment standards, realistic results and medical limits
- Physical skincare products, use, delivery and collection
- The Skin Decoded Method™ and its seven-stage journey
- Immediate digital access, cancellation and remedies
- Customer accounts, confidentiality and intellectual property
- Service providers, site operation and complaints
- Statutory rights, liability, governing law and changes
Business identity, website and scope of services
HEXIE BEAUTY LIMITED
Trading as HEXIE Beauty
Company number: 15016177
Registered in England and Wales
Registered office: 9 Newbank Chase, Chadderton, Oldham, OL9 0LE, United Kingdom
The registered office is for statutory and formal correspondence. It is not the London clinic, a walk-in address, a skincare collection point or an automatic returns address.
HEXIE Beauty operates a private, appointment-only London skin clinic and an online store. The business offers professional skin treatments, facial sculpting and massage services, Clinic Consultations, selected skincare and homecare, and digital educational products including The Skin Decoded Method™. Services and products may change, and each listing describes the principal features of what is currently offered.
The complete London clinic address and arrival guidance are provided to confirmed clients as appropriate. The registered office is not the clinic, and neither appointments nor skincare collection are available on a walk-in basis.
Use of the website
Use the website lawfully. You must not attempt unauthorised access, interfere with its operation, misuse booking or checkout systems, impersonate another customer, upload malicious content or infringe intellectual property rights. Reasonable security measures may be used to investigate or prevent misuse.
Information on the site is intended to be useful and accurate but may be updated. A product's or service's main characteristics, inclusions, costs and relevant restrictions are determined by the information disclosed for the specific purchase, together with applicable law.
Orders, contract formation, prices and payment
Before confirming a purchase, please check the selected product or treatment, amount payable, applicable delivery or collection method, booking details and any important restrictions. Placing an order constitutes an offer to purchase. The contract is formed when the order or booking is accepted, as evidenced by the applicable confirmation.
Prices are shown in pounds sterling. HEXIE Beauty is not currently VAT registered. Delivery charges and any additional costs applicable to an order are shown before the customer completes checkout. Accepted payment methods are those available at checkout, and the payment provider may apply its own security checks.
Where a genuine pricing or product-listing error is identified before acceptance, HEXIE Beauty may correct it and ask the customer to confirm whether to proceed. If a payment has been taken for an order that cannot be accepted or fulfilled, the amount due will be refunded. We will not substitute a materially different product or impose an undisclosed additional charge without an appropriate agreement.
Payment providers may handle card and billing information under their own legal responsibilities. Do not submit payment card numbers via website chat, social-media messages or ordinary text messages.
Treatment appointments, eligibility and consultation
Treatment appointments may be selected through the website booking system, including BookX, subject to availability and booking confirmation. An appointment reserves professional time for the relevant service. Customers should arrive at the agreed time and review all preparation instructions. Current clinic treatments are provided exclusively to women, as explained within Client Care.
Every appointment remains subject to consultation and professional judgement. Before treatment, clients must provide relevant, accurate and up-to-date information about medical history, medication, allergies, skin concerns, previous procedures, pregnancy or breastfeeding where relevant, and other matters affecting suitability. Any material changes should be communicated before the appointment.
The consultation form is reviewed before treatment; a further assessment may take place on the day. A booking does not guarantee that the originally selected procedure will be appropriate. A treatment can be adapted, postponed or declined where reasonably necessary for safety, suitability or professional reasons. Where treatment cannot be supplied, refunds or charges will be determined in accordance with the contract, the circumstances and applicable consumer law.
Clients can ask questions, decline a proposed procedure, request a pause or ask for treatment to stop. Consent is an ongoing process and does not remove legal or professional responsibilities. For detailed appointment expectations and consultation information, see Client Care.
Cancellations, lateness and changes to appointments
HEXIE Beauty's usual appointment terms are:
- At least 24 hours' notice: no late-cancellation charge for cancellation or rescheduling.
- Less than 24 hours' notice: a charge of up to 50% of the booked service price may apply.
- No-show or missed appointment: a charge of up to 100% may apply.
- More than 15 minutes late: the treatment may be shortened or the appointment cancelled; a full charge may apply where cancellation is caused by lateness.
Charges must be fair and lawful, and will be assessed with regard to relevant circumstances. Any statutory cooling-off right for a distance service contract takes priority over inconsistent appointment rules. If a consumer validly cancels during a statutory period after expressly requesting early service, a lawful proportionate payment for services already provided may apply under the relevant legal conditions.
HEXIE Beauty may occasionally need to reschedule or cancel because of illness, technical or operational issues, safety or other reasonable circumstances. Where possible, an alternative will be offered. If HEXIE Beauty cancels a prepaid appointment and no suitable alternative is agreed, the payment for the service not supplied will be refunded where due.
Use your booking-management function where available, or an established contact route to request a change. Full appointment guidance appears in Client Care and refund rights appear in the Return and Refund Policy.
Treatment standards, realistic results and medical limits
HEXIE Beauty aims to provide considered cosmetic treatment with reasonable care and skill. Treatment-specific pages and Client Care explain intended benefits, suitability, preparation, possible reactions, recovery and aftercare. Clients should follow relevant written and verbal guidance and promptly report unexpected or concerning reactions.
Cosmetic outcomes differ because of skin condition, health, previous treatment, individual response, lifestyle, skincare and aftercare. A particular result cannot be guaranteed; a photograph, testimonial or illustrative example does not promise another client the same outcome. This does not limit statutory rights if a service is not supplied with reasonable care and skill.
Medical and educational disclaimer
HEXIE Beauty provides cosmetic skin treatments and educational skincare information. Neither the website nor a cosmetic consultation or skin treatment constitutes medical diagnosis or treatment of a medical condition. Information supplied should not replace advice from an appropriately qualified healthcare professional. Severe, unexplained, persistent or worsening symptoms should be medically assessed. Seek urgent healthcare rather than waiting for an online response in an emergency.
HEXIE Beauty may recommend that treatment not proceed or that a client seeks medical guidance first. The limits of cosmetic treatment are explained further in the Legal Notice.
Physical skincare products, use, delivery and collection
Selected skincare and homecare products, including CLINICCARE products, are sold through the website. Read product descriptions, full ingredient lists where supplied, manufacturer directions, warnings and expiry information. Do not use a product you know contains an ingredient to which you are allergic. If you have a medical condition, unusual sensitivity or a significant reaction, seek advice from an appropriate healthcare professional.
Individual cosmetic effects from homecare vary. No product description or educational recommendation replaces manufacturer safety instructions or guarantees a particular result. Physical goods must still meet the standards required by consumer law.
Eligible physical orders are normally dispatched within 0–2 working days after successful payment and acceptance, generally through Royal Mail. Mainland UK delivery is estimated at 3–5 working days after dispatch; other UK locations may take longer. Delivery charges are shown at checkout. The Shipping Policy explains delivery, delay, damage and tracking arrangements.
Eligible skincare orders may instead be paid for online and collected free of delivery charges from the London clinic at a separately agreed time. There is no walk-in collection. The clinic and registered office are not general returns addresses; return instructions are provided upon appropriate contact.
Returns, statutory change-of-mind cancellation and faulty-product remedies are explained in the Return and Refund Policy. Hygiene-sealed products may have a specific legal exception to change-of-mind returns if unsealed; this does not remove statutory rights concerning defective goods.
The Skin Decoded Method™ and its seven-stage journey
The Skin Decoded Method™ is a structured educational skin understanding programme, accompanied by personalised elements. Following successful payment, eligible purchasers receive immediate access to 14 educational video lessons through a private client portal. The current seven stages are:
- The Method, including 14 video lessons and accompanying materials.
- Skin Discovery Consultation, which may include embedded and separately opened forms for file uploads.
- Three-Day Baseline Observation, including relevant self-reported daily routine information.
- Personal Skin Decoded Review, ordinarily supplied through the designated client process.
- Questions About Your Review, where clients may submit relevant questions.
- A later three-to-four-week progress check-in, following time to consider and apply the review.
- Method Complete, with continuing access to applicable client resources subject to the purchase terms.
Progress through the later stages depends on required information being completed and submitted. Delays caused by missing information can affect when a personalised review is ready. The programme is not seven unrelated products, and only the inclusions described for the purchased Method form part of the contract. A proposed future subscription is not included unless separately offered and purchased.
The Method may rely on Shopify customer records, Google Forms, Google Drive and browser-saved progress information. Forms requiring file uploads may open separately and require a Google sign-in. Keep login credentials and private reports secure. Access arrangements, duration and any technical requirements should be read on the sales page and within the portal.
Educational nature of the Method
Skin education, lifestyle observations and a personalised review are intended to support understanding and informed routine choices. They are not medical diagnosis, prescribed care, psychotherapy, dietetic treatment or a promise of a particular outcome. Clients should consult a qualified healthcare professional about medical symptoms or conditions. Where the service supplied falls below applicable legal standards, statutory rights remain unaffected.
Immediate digital access, cancellation and remedies
Customers selecting immediate digital content supply within an applicable cancellation period are required to expressly consent to early supply and acknowledge that the statutory change-of-mind right for that digital content will be lost once supply begins, where legally required. The necessary contractual confirmation must also be provided. Where these requirements are met and supply begins, HEXIE Beauty does not offer change-of-mind refunds for the supplied digital content.
The Method also contains personalised service elements. Starting the video lessons does not automatically remove statutory cancellation rights that apply separately to those services. Lawful proportionate charges for services already provided during a cancellation period, or loss of a right after fully performed services, depend on the relevant legal conditions.
Digital content must comply with applicable quality, description and fitness standards, and services must be performed with reasonable care and skill. If access or included materials do not work properly, contact HEXIE Beauty so that the issue can be investigated and addressed. Additional statutory remedies may apply, depending on the circumstances.
The Return and Refund Policy sets out more complete cancellation, refund and complaint information. A purchaser's decision not to watch or finish the programme does not by itself create a right to cancel digital content whose supply has lawfully begun.
Customer accounts, confidentiality and intellectual property
Accounts and portal materials are for the relevant customer and the purposes permitted by the purchase. Login details must not be shared or used to give unauthorised people access. Customers should keep account credentials secure and report suspected unauthorised use. HEXIE Beauty may take proportionate steps against misuse, while respecting paid customer rights and applicable law.
Original HEXIE Beauty website copy, educational text, videos, photographs, guides, reports, programme structures and branding are owned by or licensed to HEXIE Beauty unless otherwise indicated. The Skin Decoded Method™ is supplied for the purchaser's personal, non-commercial use. Purchase does not transfer intellectual property ownership or authorise public posting, redistribution, resale, recording, sublicensing or commercial use of materials, except where permitted by law or written permission.
Confidential treatment and review photographs are handled according to the Privacy Policy. Permission to take a confidential clinical image is different from permission to publish that image in galleries, advertising or social-media content. Optional promotional uses require the appropriate legal basis and any necessary permission.
Service providers, site operation and complaints
Shopify, BookX, payment providers, Google services, Royal Mail, website chat services and social platforms may support parts of the customer journey. They can have separate technical requirements or privacy terms. HEXIE Beauty remains responsible for obligations it cannot lawfully transfer or exclude.
Site maintenance, payment-provider issues or temporary portal outages may occasionally interrupt service. Where a purchased digital product or service is materially affected, HEXIE Beauty will take reasonable steps to restore supply or offer any legally required remedy. External website links are provided for convenience and do not amount to an endorsement of every statement made on a third-party website.
For concerns about payments, cancellations, safety, appointments, product quality or access, For a new enquiry, use the website chat or the contact facility within Client Care, or send a private message to an official HEXIE Beauty social-media account. If you already have an established SMS or WhatsApp conversation with HEXIE Beauty, you may continue using it. Please include the relevant booking or order reference and do not put personal clinical information in public comments.
Statutory rights, liability, governing law and changes
Nothing in these Terms removes statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or other applicable consumer legislation. Nothing excludes or restricts liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or another liability that cannot legally be excluded.
Any exclusion or limitation is intended to apply only where lawful and fair, and will not prevent an appropriate remedy if HEXIE Beauty has not supplied goods, services or digital content to the standard required by law. These Terms are governed by the law of England and Wales, without excluding mandatory rights or remedies available to consumers.
HEXIE Beauty may update these Terms to reflect changes in services, systems or law. A new version will not retrospectively remove rights relating to an existing purchase without a lawful basis or appropriate agreement. The current version is identified by its month and year.
For company details, see the Legal Notice. For practical appointment guidance, visit Client Care.