Client Care

Please provide information that is accurate, complete and current. Health and treatment information submitted through the form is used to assess suitability and support the safe delivery of your appointment.

I review your consultation before treatment. Your skin or treatment area will also be assessed on the day, and recommendations may change following consultation and assessment.

You can ask questions before treatment begins. You are under no obligation to proceed, and you may request a pause or ask for treatment to stop at any point.

Treatment recommendations may change after your consultation and on-the-day assessment. Where appropriate, I will explain the treatment being considered, relevant expectations and anything you need to know before deciding whether to proceed.

You are welcome to ask questions at any point. You are not obliged to continue with a treatment simply because it has been booked. You may ask for a pause, decline part of the treatment or ask for treatment to stop.

If there is anything that would make your appointment more comfortable, please tell me. This can include accessibility needs, anxiety about treatment, communication preferences, a previous experience or simply whether you prefer more explanation or a quieter appointment.

Less than 24 hours' notice may result in a charge of 50% of the service fee. A missed appointment or failure to communicate an absence may be charged at 100% of the service fee.

If you are more than 15 minutes late, your treatment may need to be shortened or the appointment may be cancelled. If the appointment is cancelled because of lateness, the full service fee may be charged.

HEXIE Beauty may occasionally need to change or cancel an appointment. If that happens, I will make every reasonable effort to offer an alternative time. If HEXIE Beauty cancels a paid appointment and an alternative is not suitable, the amount paid for that cancelled service will be refunded.

Treatment results can be influenced by factors including your skin, health, lifestyle, treatment response and aftercare. No particular result can be guaranteed, and some goals may require more than one treatment or a longer-term approach.

Photographs, videos and examples shown by HEXIE Beauty represent individual treatments, techniques or outcomes. They do not mean that every client will achieve the same result.

HEXIE Beauty treatments do not diagnose, treat or cure medical conditions and do not replace advice, diagnosis or treatment from an appropriately qualified healthcare professional.

Not every treatment is appropriate for every client or at every appointment. Please provide complete information and tell me about relevant changes before future treatments. Treatment may need to be modified, postponed or declined where appropriate.

Please follow the preparation and aftercare guidance provided for your treatment. Not following aftercare may affect your results and can increase the risk of unwanted reactions or complications.

If you experience an unexpected or concerning reaction following treatment, please contact HEXIE Beauty promptly. If you believe you are experiencing a medical emergency or require urgent medical assessment, seek appropriate medical care rather than waiting for a response from HEXIE Beauty.